2018 Symposium Schedule

(Please note this schedule is subject to change)

Sunday, October 14th             Monday, October 15th            Tuesday, October 16th            Roadmap Conference            Clinic Tour




12:00 pm - 5:00 pm: Exhibitor/Sponsor Table Set Up – Location: Grand Ballroom Exhibit Area & Foyer

12:00 pm - 6:00 pm: Registration & Hospitality Desk – Location: Grand Ballroom Foyer

4:00 pm - 6:00 pm: Open House & Tour of Volunteers in Medicine of Southern Nevada (Pre-Registration for Tour Required!)

6:00 pm: Dinner on your own




7:00 AM - 6:00 PM: REGISTRATION & HOSPITALITY DESK – Location: Grand Ballroom Foyer

7:30 AM - 8:45 AM: CONTINENTAL BREAKFAST WITH EXHIBITORS – Location: Grand Ballroom Exhibit Area & Foyer

8:00 AM - 8:50 AM: CONVERSATION WITH THE CHAIRS – (Grab some breakfast and bring it to this session to kick off your Symposium journey!) – Location: Del Mar I

  • ModeratorFred Bauermeister, 2018 NAFC Membership Working Group Chair
  • Speakers: Dr. Bobby Kapur, 2018 NAFC Board Chair; Larry Robins, NAFC Immediate Past Chair; Marty Hiller, NAFC Past Chair
  • DescriptionBefore the opening session, kick off your Symposium journey by joining NAFC past and present Board Chairs as well as your counterparts from across the country for a lively moderated conversation about the past, present and future of the NAFC! Here you can identify an action plan for ways to make the most of your membership benefits and learning opportunities at the Symposium. Leave the session motivated, knowing that together we can inspire action, promote thought leadership, enhance creativity, and strengthen the spirit of innovation in our association and our communities throughout the country.

9:00 AM - 10:00 AM: OPENING KEYNOTE GENERAL SESSION – Location: Grand Ballroom

  • Vu Le (“voo lay”) is a writer, speaker, vegan, Pisces, and the Executive Director of Rainier Valley Corps, a nonprofit in Seattle that promotes social justice by developing leaders of color, strengthening organizations led by communities of color, and fostering collaboration between diverse communities.Known for his no-BS approach, irreverent sense of humor, and love of unicorns, Vu has been featured in dozens, if not hundreds, of his own blog posts at, formerly Vu is an experienced keynote speaker and nonprofit leader who talks about a variety of subjects: Nonprofit funding, challenges, the Overhead Myth, the Sustainability Myth, equity, diversity, the Nonprofit Hunger Games, collaboration, collective impact, zombie apocalypse, community engagement, organizational culture, why we nonprofit peeps are so awesome, how to stave off burnout, lessons nonprofits can learn from various TV shows, etc. 

10:00 AM - 10:20 AM: NETWORKING BREAK WITH EXHIBITORS – Location: Grand Ballroom Exhibit Area & Foyer


Patient Care 1.1 - Location: Del Mar I

  • Utilizing Free and Charitable Clinics to Address Underutilization of Social and Behavioral Health Services
  • Presenters: Claudia Mejia, PsyD Licensed Psychologist, Behavioral Health Program Manager, Volunteers in Medicine of Southern Nevada (VMSN); Rebecca Edgeworth, MD, VMSN; Tabitha Pederson, AM, LISW Social and Behavioral Health Interventions Services Director, VMSN
  • DescriptionWith more than half of Nevada’s population residing in designated Mental Health Professional shortage areas and mental health treatment nationwide not faring much better, limited treatment options exist for ethnically- and linguistically-marginalized populations (U.S. Department of Health). This session will help Free and Charitable Clinics consider the positive impact that an integrated care model may have on their patients and determine the best way to offer social and behavioral health services to their patients in the future in efforts to improve health outcomes and patient care. Identify ways to assess need and feasibility of integrating care in their respective clinics and help determine how to best implement an integrated approach, utilizing volunteers and students as an efficient method for integrating care. 

Forward Thinking 1.2 - Location: Del Mar II

  • Prevent Sexual Harassment to Protect Human Rights, It’s the Law
  • Presenter: Patricia Stahura, RN, Senior Analyst and Consultant, ECRI Institute
  • DescriptionSocial media has sparked the movement that widened the view that patients, staff and providers may experience sexual harassment during medical treatment, at work, at home or elsewhere. Staff and providers need to understand terminology and the professional and legal implications for preventing, recognizing, reporting and responding to inappropriate sexual behaviors. Clear policies and appropriate actions to take are essential elements to protect all persons who interact within the clinic setting. This session will explain the range of behaviors that are included in sexual harassment, describe strategies to prevent sexual harassment in healthcare and discuss the critical nature of reporting and responding to sexual harassment.

Innovative Ideas 1.3 Location: Del Fuego

  • Healthy Harvests: Using Food as Medicine
  • Presenters: Suzie Foley, Executive Director, Greenville Free Medical Clinic; Angie McLaughlin, Executive Director, Community Health Care Clinic
  • Description: It's easy for healthcare professionals to tell low-income patients to "eat healthier foods" without taking in to consideration the very limited options and resources available to them to make healthy choices. Free and Charitable Clinics and Charitable Pharmacies have opportunities to partner with their local resources for innovative ideas to provide fresh produce along with cooking education for patients. Two clinics will share not only how their programs ('Food Farmacy' and 'Food as Medicine') developed, but also positive results to date. 

Organizational Stability 1.4 Location: Del Sol

  • Securing New Donors & Dollars with Limited Time & Budget
  • Presenter: Jack Murphy, Senior Program Director, Network for Good
  • Description: Do you need to raise more this year for your organization? Looking to revisit your fundraising strategy, or get new ideas to acquire donors and raise community awareness? By attending this workshop, you will leave with the training, tools, and information to develop a right-sized, data-driven development plan and assess your fundraising potential. Understand ways to engage your board and volunteers in direct fundraising activities to acquire and upgrade donors. Gain information on how to create engaging, impact-centered fundraising messages for appeals & communications.


Patient Care 2.1 Location: Del Mar I

  • Lifestyle Change Matters: Findings from Efforts to Change Access, Utilization and Health Outcomes Among Women at Greater Risk for Obesity
  • Presenters: Jemea S. Dorsey, MS, CEO, Center for Black Women’s Wellness, Inc.; Quinn Gentry, PhD, MBA, President & CEO, Messages of Empowerment
  • DescriptionIdentifying culturally appropriate, financially feasible, and environmentally sustainable healthy lifestyle interventions remains a challenge in addressing obesity among women of color. The Center for Black Women’s Wellness (CBWW), aided by collaborative partners, designed a unique, age-appropriate multi-dimensional intervention for women at greater risk for obesity. Core programmatic components included: (1) physical fitness, (2) healthy nutrition, (3) stress management, and (4) preventive clinical visits. This presentation examines the extent to whichthere were changes among program participants in knowledge, attitudes, and behaviors related to physical fitness, nutrition, stress management, and preventative care.

Forward Thinking 2.2 - Location: Del Mar II

  • Saving Communities Money by Redirecting Patients from the Emergency Department to Your Clinic for Primary Care
  • Presenters: Maureen Tomoschuk, President & CEO,Community Volunteers in Medicine; Mike Romagnoli, Operations Manager, Community Health Care Clinic; Valerie Almeida Monroe, Nurse Director, Clinica Esperanza Hope Clinic 
  • DescriptionThe emergency room is the most expensive and least effective place to manage chronic diseases such as hypertension and diabetes.  These conditions need to be addressed in the primary care setting providing consistency in medications, follow-up care, lifestyle changes and social supports that are not available through the emergency department. Yet, non-urgent healthcare problems are responsible for millions of avoidable emergency room visits annually. By redirecting patients from the Emergency Departments to primary care providers at Free and Charitable Clinics, the patients receive the care needed and hospitals are able to save money. Participants in this workshop will learn how three different clinics established three different transitional care models, how to work with local hospitals to establish similar programs, and most importantly, how to measure cost savings to report to your community.

Innovative Ideas 2.3 Location: Del Fuego

  • Implementing a Street Medicine Clinic for the Homeless
  • Presenters: Adam Bradley, MPH, Executive Director, Luke’s House; Rebecca Tamayo, MPH – Epidemiology, Program Director, Luke’s House
  • Description: In September of 2017, Luke's House began a street medicine clinic to provide medical care to homeless patients in the streets of New Orleans. Come learn how Luke's House worked with police, social workers, the health department, FQHCs, mental health professionals, social workers, nurses, doctors, and students to provide care out of a 15-passenger van with a couple of backpacks and a lot of heart. In this session, participants will learn about the successes and challenges of collaborating with numerous agencies to improve the lives of vulnerable people in their communities. Participants interested in creating their own street medicine program will learn from the mistakes that Luke's House has made in the process of creating its street medicine program.

Organizational Stability 2.4 Location: Del Sol

  • If You Want to Know the Future, Look at the Past: Exploring Results from a National Survey of Free & Charitable Clinics
  • Presenter: Julie S. Darnell, PhD, MHSA, Loyola University Chicago
  • Description: Drawing upon evidence from a 2015-2017 national survey of Free & Charitable Clinics (FCCs), other research within the FCC sector, and trends in our overall health system, this session will make five observations about FCCs that are key to their survival: 1) Identify and respond to gaps; 2) To promote quality, focus equally on the means and the desire; 3) Celebrate volunteerism and measure its impact; 4) It matters where you live; and 5) Find new partners.

12:35 PM - 1:50 PM: AWARDS LUNCH WITH EXHIBITORSJoin your fellow attendees as we celebrate the accomplishments and awards of NAFC members and their organizations. Location: Grand Ballroom 


Patient Care 3.1 - Location: Del Mar I

  • The Role of Clinical Pharmacists in Primary Care
  • Presenters: Rebecca Edgeworth, MD, Medical Director, Volunteers in Medicine of Southern Nevada; Susan Nguyen, Pharm.D., BCACP, Volunteers in Medicine of Southern Nevada
  • DescriptionMany barriers prevent patients from attaining wellness, including low health literacy and cultural considerations. By incorporating clinical pharmacists into a primary care clinic, practitioners are able to more efficiently care for more patients. Clinical pharmacists are able to spend time with patients counseling them in evidence-based care and enable patients to meet their health goals. In this session, learn how the Volunteers in Medicine of Southern Nevada partnered with Roseman University College of Pharmacy to help patients as well as teaching the next generation of pharmacists. Learn how clinical pharmacy appointments were added to the clinic, to offer one-on-one consultations with patients which addresses medication adherence, evidence-based recommendations, and diabetic education. Attendees will leave this session with tips on how to implement a similar program in their organizations.

Forward Thinking 3.2 - Location: Del Mar II

  • Are you Ready for the Taxman?
  • Presenter: Allan Sanders, Partner, Weil, Akman, Baylin & Coleman, P.A.
  • DescriptionYour organization may be tax-exempt, but are you prepared for the numerous changes in reporting requirements for your 990 and financial reports? New laws could increase taxes for organizations that provide employee parking, allow employees to make pre-tax transportation payments, or operate social enterprises.  New accounting standards not only impact the look and contents of financial statements, but they also inform how nonprofits should be documenting donations, how boards of directors “read” financial statements, and how board members and others may understand a nonprofit’s cash flow. This interactive session will walk you through these changes and show you how to be prepared to address these changes within your organization.

Innovative Ideas 3.3 - Location: Del Fuego

  • What Do I Do with All These Students? Effectively Coordinating an Underutilized Resource. Coordinating the Number of Students Wanting to Get Clinical or Community Experience.
  • Presenters: Audrey Barker, Healthcare Education Program/Administrative Coordinator, Physicians CareConnection; Mary Mutegi, Program Coordinator, Physicians CareConnection
  • DescriptionEnhancing engagement of students interested in healthcare professions and serving the vulnerable provides Free and Charitable Clinics with the unique ability to create a win-win environment for students, patients, staff and volunteer providers. Attendees will leave this session with an action plan that will address organizational strengths, identify gaps in service or needs of the organization that students couldfulfill, review current state of student involvement and identify ways to engage student programs. 

Organizational Stability 3.4 - Location: Del Sol

  • Collaborating with Direct Relief to Enhance Care for Your Community
  • Presenters: Damon Taugher, Director of US Programs, Direct Relief; Ruth Smarinsky, PharmD, Director of Pharmacy, Direct Relief
  • DescriptionDirect Relief has provided over $193 million in support to Free and Charitable Clinics in the past 10 years through direct funding opportunities and emergency 24,000 shipments of medication to 589 recipients across the United States. At this session, attendees will learn how Direct Relief can enhance organizations’ ability to deliver care, receive tips on how to access free over-the-counter and pharmaceutical medications and understand how to start or enhance a Direct Relief partnership. 


Patient Care 4.1 - Location: Del Mar I

  • Enter Sandman - Building an CPAP and Sleep Apnea Program on a Budget
  • Presenters: Grace Gosar, MD, Family Practice Medical Director; Pete Gosar, BA, Secondary Education, Executive Director, Downtown Clinic
  • Description: The impacts of sleep apnea on overall health and chronic conditions are just now being realized. Unfortunately, diagnosis and treatment have been outside client and clinic budgets. This workshop will discuss the underlying need to develop a sleep apnea/CPAP program and detail the steps taken by the Downtown Clinic to set up such a program. Attendees will learn about the resources available to create a sleep apnea/CPAP program and through this workshop understand the personnel, equipment and financing required to create this program. 

Forward Thinking 4.2 Location: Del Mar II

  • A New Threat to Well-Being in Immigrant Communities: Expanded Public Charge Policies
  • Presenter: Gabrielle Lessard, JD, Senior Policy Attorney, National Immigration Law Center
  • Workshop DescriptionIn immigration law, a Public Charge is a person who is dependent on the government for subsistence. A person likely to be become a public charge can be denied permission to enter the U.S. and Permanent Resident status. A recent regulatory proposal would dramatically transform the nature of the Public Charge inquiry to penalize immigrants if they, or their family members, use or apply virtually any public benefit that is means-tested or supports essential needs like food, housing and healthcare. Fears about the proposed changes are widespread and are already causing immigrants and their family members to withdraw from essential benefit programs like Medicaid and WIC. Through this workshop, attendees will understand the scope of the proposed changes to the Public Charge rule, who is affected, and how to respond to patient concerns about the issue.

Innovative Ideas 4.3 - Location: Del Fuego

  • The Access to Medication Program - A New Model for Delivering Affordable, Reliable Generic Medications
  • Presenter: Amy Yarcich, MPA, Executive Director, Rx Partnership
  • DescriptionFree and Charitable Clinics have successfully used Patient Assistance Programs (PAPs) for many years to access free brand-name medication for low-income, uninsured patients, but with patent expirations and generic launches, many of the products to treat chronic conditions are no longer available through PAPs. Rx Partnership, a Virginia nonprofit dedicated to increasing medication access for the last 15 years, has launched a new Access to Medication Program (AMP) designed to support generic medication access for free clinics without an in-house, licensed pharmacy. This workshop will outline how the program works and can be replicated in other states to increase patient access to generic medications and thereby promote better health outcomes. Attendees will understand how Rx Partnership's Access to Medication Program operates and will assess the applicability in their state or region. Following this new model, other organizations can provide generic medication at a reasonable cost for clinics and patients in need.

Organizational Stability 4.4 - Location: Del Sol

  • Disasters are Real, and They Can Happen to You. Are You Ready?
  • PresentersLauren Rahe, CMPE, Executive Director, Ubi Caritas Health Ministries; Gisela "Gigi" Bretones, MA, BHT, MBA,Clinical Administrator, Miami Rescue Mission Clinic
  • DescriptionWe all hope that our organization, our community and our patients never have to endure a disaster. Unfortunately, hurricanes, floods, fires, ice storms, etc. happen without much warning and bring devastation and chaos. Providing care before, during and after a disaster requires planning, skill and compassion. Participants in this session will learn how two clinics prepared for hurricanes to hit their communities, what they would do differently and how the care provided by their organizations changed after the news cameras moved on to the next story.  

4:00 PM - 4:20 PM: NETWORKING BREAK WITH EXHIBITORS – Location: Grand Ballroom Exhibit Area & Foyer


1 - How Do I Save My Organization Money Through Partnering with Henry Schein? 

  • Location: Del Mar I
  • Presenters: Mike Clawson, Henry Schein Medical; Scott Nuetzel, Henry Schein Medical
  • DescriptionFor over 10 years, Henry Schein Medical has partnered with NAFC member organizations to provide 20-50% savings on medical supplies that you are using every day to help your patients. This session will offer a tutorial on utilizing the Henry Schein Website to build custom reports, establish budgets, view invoices and establish shopping lists all to make streamlining your clinical operations and the auditing season easier! During this session, attendees will also hear “Breaking News” on current specials just for NAFC members offered during the Symposium. 

2 - What is the Roadmap to Health Equity I’ve Been Hearing All About? 

  • Location: Del Mar II
  • Presenters: Julie S. Darnell, PhD, MHSA, Loyola University Chicago; Lindsay O’Brien, Vice President, U.S. Programs, Americares
  • DescriptionJoin this session to learn about this collaboration between the NAFC, Loyola University Chicago andAmericares along with state associations, clinics, and other experts and stakeholders across the country. The “Roadmap to Health Equity” project is a multi-stage, multi-year voluntary initiative for clinics and state associations to report their quality and health equity measures at a national level. While clinics and associations may already have accreditation, medical home recognition and/or standards of care they must meet, the focus of Roadmap is different: its tools will measure process- and patient-level quality outcomes which are based upon existing evidence-based measure sets to avoid duplication. The Roadmap Initiative launched in November 2017 with generous funding from the National Institute of Health’s National Institute on Minority Health and Health Disparities as well as athenahealth.

3 - athenahealth’s Free Medical Record and Practice Management Solution for Free and Charitable Clinics 

  • Location: Del Fuego
  • PresenterJamie Mercurio, Head of Corporate Responsibility, athenahealth
  • Description: Did you know that athenahealth offers their software and services free of charge to eligible Free and Charitable Clinics? As long as your clinic is a 501c3 and does not bill insurance, join this session to learn about the donation that more than 200 of your peers have taken advantage of. This session will include a corporate overview (why are they doing this?), details about program requirements (hint: they’re minimal), and a demo of the athenaOne solution including the document services athenahealth takes on and a full patient visit start to finish. There will be plenty of time for questions about why you need an EHR, what it’s like to switch, and anything else you might need to know to make a decision. 

4 - BD Point-of-Care Laboratory Grants One Year Later: What Have We Learned? 

  • Location: Del Sol
  • Presenters: Grace Gosar, MD, Family Practice Medical Director; Pete Gosar, BA, Secondary Education, Executive Director, Downtown Clinic; Donna Minnix Proctor, Executive Director, Free Clinic of Franklin County (video presentation); Cindy Cole, Executive Director, Community Health Services of Union County
  • DescriptionBD’s point-of-care (POC) laboratory grants enabled three safety net clinics to perform real-time laboratory testing on-site. Both the clinics and the grant partners had definite ideas about what they thought POC testing could provide for their patients and providers. Now it’s time to learn what the true impact has been. Come and listen as they share their stories one year later.

5:45 PM - 7:00 PM: NETWORKING RECEPTION - Enjoy light hors d'oeuvres and time to network with attendees Location: Poolside Terrace




7:00 AM - 4:00 PM: REGISTRATION & HOSPITALITY DESK – Location: Grand Ballroom Foyer

7:30 AM - 8:45 AM: CONTINENTAL BREAKFAST WITH EXHIBITORS – Location: Grand Ballroom Exhibit Area & Foyer

8:00 AM - 8:45 AM: ROUNDTABLE TOPIC DISCUSSIONS (grab some breakfast and bring it to a roundtable discussion to kick off your day!)  Enhance your learning journey by joining a roundtable discussion with other attendees who share your desire to optimize your Symposium experience.  These sessions are designed for peer-to-peer networking and informal open collaboration. 

Roundtable Discussion #1 - Addressing Dental Needs – Location: Del Mar I

  • Moderator: Isi Ikharebha Green, MPH, Executive Director, Physicians CareConnection
  • Description: An interactive discussion about addressing the dental needs of your patients. Share your insights on how to establish a dental clinic, find volunteers, secure funding and how to stay motivated along the way.

Roundtable Discussion #2 – Motivational Interviewing – Location: Del Mar II

  • Moderators: Lydia Bailey, PharmD, Clinical Pharmacist, St. Vincent de Paul Charitable Pharmacy; Mike Espel, Pharmacy Director, St. Vincent de Paul Charitable Pharmacy
  • Description: An interactive conversation on how to incorporate Motivational Interviewing in daily practice with information shared about ways to distinguish varying styles of customization of Motivation Interviewing for uninsured and underinsured patient populations.

Roundtable Discussion #3 - Medical Provider Connection – Location: Del Fuego

  • Moderator: Elizabeth Crowley, MD Volunteers in Medicine
  • Description: An interactive conversation for medical providers to have the opportunity to share successes, challenges, joys and heartbreak of providing care in the Free and Charitable Clinic setting with their peers.

Roundtable Discussion #4 - Using Text Messaging Technology to Enhance Patient Engagement – Location: Del Sol

  • Moderator: Ariana Gordillo, Director of Outreach, NAFC; Mary Mutegi, Program Coordinator, Physicians CareConnection; Jaime Parsons, Executive Director, Viola Startzman Clinic; Kyonna Jones, Care Coordinator, Physicians CareConnection
  • Description:  An interactive discussion with two Ohio clinics (one rural, one urban) about how they implemented CareMessage texting technology to overcome communication barriers, connect more effectively with patients, and improve compliance and overall patient outcomes.

9:00 AM - 10:00 AM: GENERAL SESSION – POLICY, PATIENTS AND POLITICS – Location: Grand Ballroom

  • Presenter: Nicole Lamoureux, NAFC President and CEO
  • Description: In order to effectively care for your patients and your community, you need to have access to News You Can Usefrom Washington, DC. This session will provide you with breaking news from Washington, an update on NAFC policy objectives, and a well-intentioned policy outlook for 2019. Most importantly however, this session will leave you motivated to join the NAFC President and CEO by putting on your walking shoes and standing up for our patients, for our communities, for our volunteers, for our health and for each other. 

10:00 AM - 10:20 AM: NETWORKING BREAK WITH EXHIBITORS – Location: Grand Ballroom Exhibit Area & Foyer


Patient Care 5.1 – Location: Del Mar I

  • Knocking out Uncontrolled Diabetes with a 1-2 Punch Utilizing the Medical Home Model and a Robust Patient Education Program
  • Presenter: Angie Settle, DNP, APRN, BC-FNP, CEO, WV Health Right, Inc.
  • Description: Diabetes is an ever-challenging health issue.  Despite advancements in modern medicine and in the care and treatment of the disease - Free Clinics are always “in the ring” combatting it.  Using the medical home model that involves a patient-centered approach that includes medical, dental, pharmaceutical, behavioral health, vision and a robust health education program is key to being declared the “undefeated champion” for your diabetic patients.  The session will discuss how West Virginia Health Right, the largest Free & Charitable Clinic in WV serving over 26,000 patients annually, uses this approach in a state with one of the highest rates of the incidence of Diabetes in the nation.  It may be an ongoing battle, but they won’t give up until they “TKO” diabetes for the uninsured and underinsured, low-income patients that they serve.

Forward Thinking 5.2 – Location: Del Mar II

  • Tracking the Social Determinants of Health - How a Medical-Legal Partnership Can Address Non-Medical Needs 
  • Presenters: Stephanie Garris, J.D., Chief Executive Officer, Grace Medical Home; Susan Gardner, Care Coordination Manager, Grace Medical Home; Kimberly Sanchez, J.D., Community Legal Services of Mid-Florida (CLSMF)
  • Description: This workshop will describe in detail how one charitable clinic’s efforts to track the “Social Determinants of Health” and share how partnerships with others can address the non-medical needs of the patient. Representatives from Grace Medical Home and Community Legal Services of Mid-Florida will share how they were able to establish a Medical-Legal partnership and showcase the legal interventions that helped address the non-medical factors that impact health. We will share lessons-learned of the partnership including legal interventions for public benefits, safe housing, immigration issues and other health-related issues that arise from living in poverty and how the clinic transformed its operations to include legal services.

Innovative Ideas 5.3 – Location: Del Fuego

  • A Picture of Health: Innovative Strategies in Developing Care Plans in Low Literacy Populations
  • Presenter: Mike Romagnoli, Operations Manager, Community Health Care Clinic
  • DescriptionPatient care plans provide direction for individualized care and help the patient and their medical providers focus on a specific set of goals. Care plans are an excellent tool for communicating across all aspects of the patient's care, especially amongst the patient's family and home caregivers to manage the day-to-day challenges of a complex condition. Oftentimes, one overlooked aspect of a traditional written care plan is the level of literacy of the patient, both health literacy AND traditional literacy. This presentation will help attendees address the needs of managing diseases and social stressors through care planning, provide samples of visual care plans for patients and help you empower patients and their caregivers to better manage challenging conditions and barriers to success.

Organizational Stability 5.4 – Location: Del Sol

  • Building a Culture of Board Engagement: Practical Tips Worth Repeating
  • Presenter: Judith Haasis, MSSW, ACSW, Executive Director, CommunityHealth
  • Description: We all recognize how essential an engaged Board of Directors is to the stability, growth and sustainability of our clinics. For every two steps forward, it often feels like we take one step back. Back by popular demand, this workshop is designed to translate theory into practice, including proven strategies that will inspire and engage your volunteer leadership. Whether a first-time attendee or returning for an encore presentation, come prepared for a lively discussion filled with practical tips that work!


Patient Care 6.1 – Location: Del Mar I

  • Improving Interaction with Latino/a Patients Through Increased Cultural Knowledge
  • Presenter: Claudia Mejia, PsyD Licensed Psychologist, Behavioral Health Program Manager, Volunteers in Medicine of Southern Nevada 
  • Description: Demographic statistics indicate 56.5 million individuals residing in the U.S. identify as Hispanic/Latino/a (Pew Hispanic Center, 2017). Underutilization of health services by Latinas/os  exists due to various systemic barriers, including perceived lack of cultural understanding during clinic interactions, increased difficulty establishing rapport with providers, and decreased reception of sufficient information (Ferguson & Candib, 2002). Through this session participants will increase their knowledge surrounding specific cultural values shared by many in the Latina/o community, which can assist with improved patient interaction and care. Participants will also obtain an increased understanding of Latina/o cultural values, thereby aiming to improve upon their cultural competence, further develop successful communication, and become more effective in developing relationships with ethnic and racial minority patients.

Forward Thinking 6.2 – Location: Del Mar II

  • One Size All Doesn’t Fit All, Responding to The Changing Needs of Our Communities Uninsured and Underinsured Through Different Delivery Models
  • Presenters: John Devaney, CEO, Cape Fear Clinic; Jaime Parsons, Executive Director, Viola Startzman Clinic; Heather Lyons-Burney, Clinical Assistant Professor, University of Missouri-Kansas City School of Pharmacy, Faith Community Health; Mark Patterson, Ph.D., M.P.H, University of Missouri-Kansas City School of Pharmacy
  • DescriptionDue to the country’s rapidly changing health care landscape, the needs of the patients in our communities are changing as well. Clinics around the country are adopting different delivery models to care for uninsured and underinsured patients. Participants in this workshop will hear a lively panel discussion with directors from a clinic who transitioned from a traditional Free Clinic to a clinic that accepts Medicaid, a clinic that is now a Rural Clinic and a clinic that is answering the question of who is the underinsured patient and how do we to care for them? By attending this session, participants will understand the need for novel models of care, be able to describe the creation, challenges, and benefits of a hybrid clinic model, and be able to identify methods to incorporate hybrid models into their own clinics.

Innovative Ideas 6.3 – Location: Del Fuego

  • Free Clinics Federal Tort Claims Act (FTCA) Program Deeming Application Best Practices
  • Presenter: Kathleen G. McAndrews, MHA, U.S. Dept. of Health & Human Services, Health Resources & Services, Public Health Analyst, FTCA Division
  • Description: The Free Clinics FTCA Program provides medical malpractice coverage for eligible and approved individuals sponsored by free clinics who meet and maintain program requirements. This presentation will focus on the Free Clinics FTCA Program and deeming application requirements of credentialing and privileging, quality improvement/quality assurance, and risk management and how free clinics can meet those requirements when applying to the program.

Organizational Stability 6.4 – Location: Del Sol

  • How to Wow Funders and Make Friends with Donors: Effective Evaluation Strategies to Demonstrate Your Clinic's Success 
  • Presenters: Lisa Safaeinili, MPH, RD, Executive Director; Charlyn Gutierrez, B.S., Westminster Free Clinic
  • DescriptionDo you ever feel like you don't know how to share your clinic's successes, so foundations and donors will listen? A solid evaluation strategy with by-the-numbers graphics and other communication tools can impress your funders and help others know how great you are. Having tools to collect good data, and strategies to analyze and communicate your results are essential for every good funding development plan. Through this session, participants will have tools and strategies to maintain current funders and acquirenew funding streams by having a competitive edge that sets them apart from their competition.

12:35 PM - 1:50 PM: LUNCH – Location: Poolside Terrace

Lunch and Learns – Select tables will be set up for facilitated topic conversations during lunch!

Bridging the Gap 

  • Moderator: Beth Armstrong, MBA, Executive Director, People's Health Clinic
  • DescriptionDiscuss the Bridging the Gap program (BTG) at People’s Health Clinic (PHC), a novel program where patients who have chronic diseases sign a partnership form, set health improvement goals, attend quarterly healthcare visits to revisit goals and interventions, and attend chronic disease self-management classes at PHC. 

Becoming a Clinic that Accepts Medicaid 

  • Moderator: John Devaney, CEO, Cape Fear Clinic 
  • DescriptionAddressing the challenges related to transitioning from a free or charitable clinic to a hybrid model serving both Medicaid and Uninsured Patients.

Urgency to Act: The Invisible Population of the Underinsured

  • Moderators: Mark E. Patterson, Ph.D., M.P.H. Associate Professor of Pharmacy Practice and Administration University of Missouri-Kansas City School of Pharmacy, Heather Lyons-Burney, Pharm.D., Faith Community Health
  • DescriptionA conversation about America’s underinsured patient population and discuss how innovative community-based team models can serve as safety nets to manage acute and chronic conditions within underinsured population.

How Can Help You? 

  • Moderator: Jon-Michael Rosmann, Board Chair of, CEO, SafeNetRx
  • DescriptionBy compiling expert input from many models and perspectives, they have developed a Charity Pharmacy Playbook to share resources, establish best practices, coordinate services, and provide a training platform for new and existing practices.

Faith-Based Clinic Connections

  • Moderator: Stephanie Garris, CEO, Grace Medical Home
  • DescriptionJoin an interactive conversation with your faith-based clinic colleagues to discuss challenges, blessings and how faith-based clinics play a variety of roles in providing care to the medically underserved in our communities.

2:00 PM - 3:00 PM: CLOSING GENERAL SESSION – Standards, Resources and Raffles Oh MY! ... an Update from the NAFC – Location: Grand Ballroom

  • Presenter: Nicole Lamoureux, NAFC President and CEO
  • Description: Join NAFC CEO and President Nicole Lamoureux for breaking news reporting on the work completed by the NAFC team on the 2018 strategic priorities including standards, funding, resources, professional development and a look ahead to the exciting 2019 prospects. This session will end with your favorite Passport to Prizes raffles.  Attendees must be present during the session to win!





ROADMAP TO HEALTH EQUITY CONFERENCE –  INVITE ONLY FOR ROADMAP COMMITTEE MEMBERS  Organized by the NAFC, Americares and Loyola University Chicago (“Loyola”)

  • Tuesday, October 16, 2018: 3:30 pm - 8:00 pm
  • Wednesday, October 17, 2018: 7:30 am - 1:30 pm



Open House & Tour of Volunteers in Medicine of Southern Nevada Clinic

The Volunteers in Medicine of Southern Nevada Clinic is opening its doors for NAFC Symposium attendees to visit and tour the clinic.  On Sunday, October 14, 2018, join attendees from 4-6pm for an open house at this amazing North Las Vegas clinic.  There is a small fee of $30 to cover transportation to and from the clinic and the resort.  Please be sure to add this tour option to your registration, we hope to see you there!