(Please note this schedule is subject to change)



12:00 pm - 5:00 pm: Exhibitor/Sponsor Table Set Up 

12:00 pm - 6:00 pm: Registration & Hospitality Desk

4:00 pm - 5:30 pm: Round Table Discussion Sessions

3:00 pm - 3:45 pm: New Member / First Time Attendee Meeting

4:00 pm - 5:30 pm: Roundtable Discussion Sessions







10:25 AM – 11:25 AM: WORKSHOP SESSIONS #1 

11:40AM – 12:40 PM: WORKSHOP SESSIONS #2 

12:50 PM - 2:00 PM: LUNCH – Lunch and Learns: Select tables will be set up for facilitated topic conversations during lunch!





6:15 PM - 7:30 PM: NETWORKING RECEPTION - Enjoy light hors d'oeuvres and time to network with attendees 





8:00 AM - 8:45 AM: ROUNDTABLE TOPIC DISCUSSIONS (grab some breakfast and bring it to a roundtable discussion to kick off your day!) 



10:25 AM – 11:25 AM: WORKSHOP SESSIONS #5

11:40 AM – 12:40 PM: WORKSHOP SESSIONS #6

12:45 PM - 1:55 PM: LUNCH – Lunch and Learns: Select tables will be set up for facilitated topic conversations during lunch! 

2:00 PM - 3:00 PM: CLOSING GENERAL SESSION – Update from the NAFC – Presenter: Nicole Lamoureux, NAFC CEO and President 




Roundtable Sessions


How Collaboration Between Fundraisers and the Medical Team Improved Patient Outcomes -- and Helped the Clinic's Bottom Line

Lauryn Conroy, APRN, Malta House of Care Mobile Medical Clinic

Michelle Murphy, MS, Executive Director, Malta House of Care Mobile Medical Clinic


One Clinic's Transformation Through High-Performance Governing

Mark Cruise, MDiv, President, Governance4Good

Jeannie Shapiro, RN, Clearwater Free Clinic


Patients at the Center of Care: Key Impacts of Patient-Centered Medical Home (PCMH) Transformation

Emily Hendel, MS, NP-C, FNP, Director of Clinical Services, CommunityHealth

Mike Romagnoli, Executive Director, Community Health Care Clinic


The Importance of Assessing Patient Satisfaction in the Clinic Setting

Brian Jones, DHSc, MS, President/CEO, SHARE Foundation

Jill Temple, MBA, Executive Director, Interfaith Clinic



Patient Care Track - Breakout Sessions


Providing an Integrated Dental Clinic in the Primary Care Setting 

James Comerci, MD, Volunteer Medical Director, Wheeling Health Right 

Craig Wilcox, DDS, Volunteer Dental Coordinator, Wheeling Health Right

This session will be co-presented by a physician and dentist to demonstrate the uniqueness of a dental clinic within the primary care setting that truly reflects the ability of two separate professions to work together for the common goal of improving the overall health and well-being of the uninsured patients. 


Improving Health Outcomes for Diabetic Patients Through an Integrated Care Model

Rebecca Edgeworth, MD, Volunteers in Medicine of Southern Nevada (VMSN)

Tabitha Pederson, A.M., LISW, Social & Behavioral Health Services Director, Volunteers in Medicine of Southern Nevada (VMSN)

Through a grant funded by Direct Relief, Teva Pharmaceuticals and Volunteers in Medicine, Volunteers in Medicine of Southern Nevada (VMSN) implemented Programa para Su Buena Salud (Your Good Health program) to help improve the health outcomes of poorly controlled diabetic patients with poly-chronic illnesses. VMSN designed a case management and education program for its most vulnerable patients which tracks health outcomes and quality of life indicators. VMSN is one and a half years into the program and through the use of case management, clinical pharmacists, group interventions, and medical care, the majority of enrolled participants are achieving success all around.


Screening for Social Determinates of Health in a Free Clinic Setting

Jezabel Maisonet, BSN, RN, Clinic Director, Caridad Center

Johanna Cuellar, Manager of the Health Education & Social Services Departments, Caridad Center

This workshop will provide a basic comprehension of what the social determinates of health are and why they are important to assess in a free clinic. Caridad Center is the largest free clinic in the state of Florida with 33,000 patient visits every year. We have chosen an available research-based instrument, PRAPARE, to use to screen our patients for social determinates of health. We will share how we implemented this tool, what the data yielded and how we used it to impact patient's health and secure additional funding for our clinic


An Integrated Non-Opioid Pain Management Program in a Free Clinic Setting

Mary Wirshup, MD, FAAFP, Vice President of Medical Affairs, CVIM

25 million Americans suffer from chronic pain. At the same time the United States is facing an opioid addiction crisis. This presentation will discuss one free clinic’s integrated Non-Opioid Pain Management Program. We are able to use volunteers in various specialties to help decrease pain in our patients. In addition, we discuss how education and behavioral health and medications help improve our patients quality of life. Finally, we will present data on the use of a validated pain assessment tool called PEG. Overall, this free clinic program has helped decrease our patients pain, improved their quality of life, and give them more hope.


Telehealth: Empowering Rural Communities

Teresa Tyson, DNP, MSN, FNP-BC, Executive Director, The Health Wagon

Paula Hill, DNP, MNS, FNP-BC, The Health Wagon

Discussion of innovative technology such as telehealth to help those in desperate need of healthcare that live in rural areas with lack of transportation. Inform and educate the audience of ways to increase access of health care to rural areas across the nation using mobile health care delivery and telehealth resources.


What Good is a Diagnosis if You Can't Afford to Treat it?

Donney John, Executive Director, NOVA ScriptsCentral

The goal of this workshop is to highlight the impact that rising cost of prescription drugs has on patient care and evaluate the role of patient assistance programs (PAP). We will discuss strategies on how to leverage pharmacy services to improve medication access and health outcomes. Participants will gain a better understanding to on how to develop and leverage partnerships with charitable pharmacies in their area. They also would have learned the importance of evaluating sustainability of medications being prescribed to patients at safety-net clinics.



Forward Thinking Track - Breakout Sessions


A Trauma Informed Person-Centered Approach to Patient Care

Espy Gonzalez, BA, MOAM, Case Manager, Westminster Free Clinic

Do you want to take patient sensitivity training to a whole new level? Do you feel your team can get frustrated by belligerent or noncompliant patients? Having a basic understanding of Trauma Informed Person-Centered Care can help you train your team to see through the eyes of someone who has experienced trauma in their lives and understand how to be most effective in serving them and inspiring them to make lifestyle changes. This session will give you the tools to share basic information on being trauma informed and how to help improve staff interactions and care of your patients.


A Practical Guide to Emergency Preparedness in a Free Clinic Setting

Mary Wirshup, MD, FAAFP, Vice President of Medical Affairs, CVIM

In this presentation, we will review the common emergencies seen in a free clinic setting, review the list of necessary emergency supplies, and discuss the Condition C program that we designed to be prepared for the emergencies we see at CVIM. Then, we will review how we practice for these emergencies with scavenger hunts and mock trials. Finally, we will explain how we review our program each year to determine what changes need to be made.


Are We Meeting Our Patients' Behavioral Health Needs - How Would We Know?

Julie Bilodeau, MBA, CEO, CrossOver Healthcare Ministry

Martin Zanin, BA, CrossOver Healthcare Ministry

Have you ever wondered if you have identified all your patients that would benefit from Behavioral Health services?  Have you ever thought that the percentage of your patients receiving these services looks low?  This workshop will show how one clinic in Virginia created and implemented an assessment tool to identify these patients.  Armed with this data, the clinic worked to develop strategies to better assess, connect and treat patients with behavioral health needs.  After this seminar, you will be able to implement these strategies in your clinic.


What Role Can a Free Clinic Play with Advancing Population Health?

Susan Witkowski, CHCQM, FABQAURP, Chief Executive Officer, Community Medical Clinic of Kershaw County

Holly Hayes, MSPH, MPH, Iron Sharpens Iron Consulting Group

In this session, you’ll learn what the buzz word “population health” really means and why it should matter to free clinics.  What system lens are you applying?  What role does equity play? Advancing population health is a challenging, joyful and deeply rewarding opportunity that changes how we work together. In this session, we will share how our free clinic started a School-Based Health Center in a rural high school and show the intersection of education and health.  We will share steps on tactics used to engage Nurse Practitioners, Community Health Workers and mental health counselors with students and their parents and grandparents.


Roadmap to Health Equity: The Road We’ve Traveled and the Road Ahead to Measure Patient Outcomes on a National Scale

Lindsay O'Brien, MPA, Vice President, U.S. Programs, Americares

Julie Darnell, PhD, MHSA Stritch School of Medicine, Loyola University Chicago

Join this session to learn about a national collaboration designed to collect and report on patient outcomes and processes across free and charitable clinics. Launched in 2017 and now in its second year, the “Roadmap to Health Equity” project is a multi-stage, multi-year voluntary initiative that currently involves nearly 80 participants across the free and charitable clinic sector. During its inaugural year Roadmap members reached consensus on a standardized set of evidence-based clinical measures that clinics would be asked to report into a national repository. Work in the second year is focused on adopting the technological infrastructure, piloting the data collection process, and making the case for clinics to participate.



Innovative Ideas Track - Breakout Sessions


Dollars and Sense: Hospital and Free Clinic Collaboration with Real Results

Suzie Foley, BS, Journalism/Radio-TV, Executive Director, Greenville Medical Clinic

Jennifer Snow, MBA / BA Business & PR, Greenville Medical Clinic

Prisma Health hospital system and Greenville Free Medical Clinic have partnered on numerous community collaboratives to improve both the access to and the quality of health services for low-income uninsured patients for over 30 years.  Successful joint projects have included care transition coordination, joint projects to address Social Determinants (transportation, language barriers, social support, etc.), policy and advocacy initiatives, and community needs assessments.  In 2018, free clinic patient data, analyzed by the SC Revenue of Fiscal Affairs, Office of Health and Demographics, clearly defined reductions in hospital in-patient stays and Emergency Department visits once a patient became a free clinic patient.


Promoting Health Equity Through Mobile Care Services: One Free Clinic's Response to the Opioid Crisis & Oral Health Disparities

Angie Settle, DNP, APRN, BC, FNP, CEO, WV Health Right

Rhonda Francis, Clinical Coordinator, WV Health Right

This seminar will look at how a mobile dental and a mobile harm reduction program was conceptualized, planned, funded and staffed from the ground up.  It will include important partnerships, things to consider, lessons learned and helpful hints for anyone considering taking care on the road for those in need. While the seminar will look at mobile dental and harm reduction programs, the ideas, process of development, planning, funding strategies and execution will be able to be applied to any mobile outreach/effort of interest.


Hope and Healing: Healthcare for Domestic Violence Survivors

Sally Graham, RN, C-ANP, MSN, Executive Director, GoochlandCares

Adina Keys, AD, RN, Clinical Director, GoochlandCares

Access to health care services is a common problem for domestic violence survivors. In addition, their history of trauma presents unique medical and dental issues and care considerations. Confidentiality and a trauma-informed approach are critical to successful outcomes. This workshop will present the findings of a DV Collaborative's study on the healthcare needs of survivors and discuss GoochlandCare's experience and lessons learned in providing those services.


Best Practices and Lessons Learned – A Conversation with Faith-Based Clinics

Stephanie Garris, JD, Chief Executive Officer, Grace Medical Home

Steve Noblett, CEO, Christian Community Health Fellowship

This workshop will help facilitate discussions with faith-based clinic leaders on both a national and local perspective.  Steve Noblett, CEO for Christian Community Health Fellowship, will share experiences working with faith-based clinics across the country on topics that include: How faith informs leadership; How faith-based clinics differentiate from non-faith-based clinics; What “spiritual care” services look like in a clinic; and How being faith-based impacts patients, volunteers and donors? Stephanie Garris, CEO of Grace Medical Home, will offer practical examples to these questions and more, and seek audience participation and discussion around them.


University-Community Partnership to Enhance Public Health Communication

Jackie White, MD, FACEP, Medical Director, The Health Hut

Jamie Newman, PhD, Assistant Professor, School of Biological Sciences, Louisiana Tech University

The local 'free clinic' in Lincoln Parish has teamed up with the local university to help fill some healthcare gaps that have been identified in the area.  Access to healthcare is limited for the uninsured, and then when they do find it, resources are minimal, and the educational element is often skimmed over, or left out all together.  Through a project initiated by our local college, we have been able to utilize the students' talents, and helped to meet some needs of our patients. The students are able to then evaluate how effective their artwork or educational pamphlet is-by direct feedback from the patient.



Organizational Stability Track - Breakout Sessions


Your Nonprofit's Digital Footprint: Engaging Your Volunteers and Donors in the Digital Age

Meghan Philipp, Corporate Relations and Special Events Manager, CommunityHealth

How do you communicate in the digital era? This session will review the major tools we use for marketing to our constituents, whether they are donors, patients or other stakeholders.  Give a brief overview of the various social media platforms and how you can connect through them / what’s their best usage:  Twitter, Facebook, LinkedIn, Instagram.  Share the success of a volunteer-driven online fundraiser and provide participants with tools and best practices to launch their own campaign.


A Half-baked Cake Doesn't Cut It: Your Recipe for Fundraising Success

Amanda Missey, MBA, President/CEO, Bergen Volunteer Medical Initiative

Don't put all your eggs in one basket! Lives are depending on you, and you can't provide care if you don't have resources.  In order to succeed at fundraising, you must have the right mix of revenue streams and know where to invest your resources.  Learn from one clinic - whose revenues have grown by more than 50% in four years - how to diversify your funding streams and appeal to donors from Next Gen to the Greatest Generation.


How Giving Tuesday is a Game Changer for Your Organization

Stephanie Brady, Executive Director, Community Clinic of Southwest Missouri in Joplin

Are you constantly struggling to develop resources to sustain your operations? Do you need unrestricted funding to support general expenses? Giving Tuesday and online donation platforms are often untapped resources available to free and charitable clinics that can truly be game changers when implemented effectively. Learn from Stephanie Brady, ED from the Community Clinic of Southwest Missouri, how her team used Giving Tuesday to turn annual $50,000 budget deficits in to a positive budget. Her team averages $48,000 per year through their innovative Giving Tuesday initiative and you can too!


Data Mining for Gold: Strategies for Data Collection and Grant Writing

Dr. Rusty Curington, PharmD, BC-ADM, Assistant Director of Pharmacy, St. Vincent de Paul Charitable Pharmacy     

Your program makes a difference, but do you struggle to quantify your impact and turn your data into dollars? In the competitive grant process, data mining is essential to demonstrate your need for funding and prove your program’s outputs and outcomes. In this interactive discussion, you will learn strategies for data collection and share experiences of data utilization to write competitive grant applications and fulfill grant requirements.


Free Clinic Financial Sustainability: Making the Case for Medical Community Investment

Kat Holman Mastrangelo, Executive Director, Volunteers in Medicine, Clinic of the Cascades

All of us who work in Free and Charitable clinics know instinctively that we are a valuable asset in our communities.  Financial sustainability requires the recognition of the value, and the ability to put a dollar figure to the care provided. Using the case study of the VIM Clinic in Bend, Oregon, you will learn some ways to estimate the value of your work, and the strategies needed to take this message to those who gain the most from the care free clinics provide--the hospital and medical providers in your community.